Archive for the ‘Product’ Category

Unintended Toyota Problem

Tuesday, February 9th, 2010

Like a moth to a flame I am drawn to this Toyota “sudden acceleration” or “sticky accelerator” problem and recall. Partly this is a case of taking the boy out of the auto industry, but you can’t take the auto industry out of the boy, so here I am. I have spoken out a few times on Facebook with news postings because I do think it is important to be aware and to be able to control any such event as a driver. I now realize that a single longer post that I imagined cannot address this subject, so I am only admitting to this being the first longer post but see more coming.

My reaction generally is about driver behavior. So-called unintended acceleration has made headlines for years. My sense is that typically these are cases of driver confusion and stepping on the accelerator instead of the brake. Often drivers have been elderly but in any case drivers did not intentionally step on the accelerator and cannot possibly believe they were on the accelerator by mistake. In more complex cases I am similarly suspicious of things like the floor mats that Toyota has found in some cases. The anecdotal evidence in current cases does imply something more complex. Yet I still want to see human factors eliminated–or understood.

I am more interested in this general problem more than any “Toyota problem.” I cringe at the term “unintended acceleration” because often this is not totally unintended, but really a stuck accelerator. Of course when you take you foot off the pedal the result then is certainly unintended. I think we should call these stuck or sticky accelerators, which is what Toyota is responding to with the current recall. Of course if I am writing a headline or representing the plaintiff I want to use provocative language.

The problem of a sticking accelerator is as old as the engine, maybe even horses before. Classically this should be manageable by a driver paying attention and might only occasionally result in some parking or close traffic incidents. Because of the surprise element we can understand how such problems could cause panic leading occasionally to more serious problems. I imagine that drivers might get warnings if the car was one they drove regularly, but reasonably one could overlook even forewarnings. Problems in this category while potentially very scary should be able to be corrected by driver action, such as braking, shifting or turning off the ignition. At least that is my first “easy” answer.

Modern vehicle control systems introduce many complexities between the driver and resulting vehicle actions. A modern joke goes “why does a BMW have wheels?” To keep the computers from dragging on the ground. Now this applies to all cars. We know way too much about computer errors to wonder how these systems may act. Such control systems are still in relative infancy and manufacturers have different designs in production. Our fears can be exaggerated contemplating a computer taking over our input signals.

In the 80’s when lawyers went after Audi, truth went out the window. Lawyers had “expert witnesses” rig up very bizarre test sequences to show how such acceleration might occur. Only a US jury could decide that rich Audi must pay the victims of such incidents under the most questionable evidence. We have evolved, for better and worse, with product liability lawyers helping us search for someone to blame for any accidental event. I am concerned that our elected lawyers will start this process by targeting headline events, especially the recent tragic accident. At the same time is not bad to bring pressure on the auto industry by questioning what systems are in place from design through production to ensure that our vehicles meet expected safety requirements.

So where am I going with this story? Everyday brings something new and I already have a few commentaries I want to write. One fundamental reason is that writing is a tool for me. Sloppy thinking is much easier in verbal jousts. I use writing to force logical discipline and that is what I am hoping we can get in this very public episode about vehicle brakes. I feel I should share with whatever audience cares about this specific issue, driving in general and the ever evolving man-machine interface. The one thing I am already convinced of is that this is not about Toyota and it is not about brakes. That said I think my next post will be very much about the current news headlines.

Ignorance, Innocence and Greed at Facebook

Tuesday, February 24th, 2009

Facebook is powered by a huge group of bright young faces, so we might expect some missteps, but they are adding up. We are already aware of malfeasance involved in the founding of Facebook. At some point in Silicon Valley we let bygones be bygones. Continued questionable actions do raise second thoughts.

Facebook could use a supply of towels to keep the youthful group a bit dryer behind the ears A gray hair or two in-house seems highly unlikely to be heeded at this point. One lesson that appears to not be learned at Facebook is the concept of business stakeholders. Customers are often given short shrift in the stakeholder pecking order. Nothing could be a bigger mistake at Facebook.

Every business owes much to customers, but none more than a social networking site. The reason I am a huge fan and bullish on Facebook, and social networking in general, is because of the role of users, the most critical of “customers” in this game. Without us, Facebook is dead. Hello Mark. –Not reduced in value or importance, but dead. I believe it is a self-correcting system. Facebook has shown this with each significant mistake. How many “mistakes” will it take?

Of course you can expect a strong reaction from some when these blunders are caught. Fortunately while most are aghast that Facebook could be out of touch, the proxy outbreak serves to put Facebook back on track. I confess to being a bit tired of the routine. This is NOT rocket science. I offer my free gray-hair advice. Facebook should have an internal mantra and it should be about the most important stakeholder. That is not the stockholder, but your stockholders will not be happy if users are allowed to migrate away from what has been a tsunami of endorsement. I can’t imagine more than ten words and it should be in front of everyone inside.

On this subject I was inspired by a thoughtful commentary on Network World, that bastion of social networking. When critical comments are appearing from far, the reach and importance of the mission should be clear. Don’t screw it up.

Let Me Take a Bite from My Hat

Thursday, February 5th, 2009

Magicjack is a remarkable story in some sense, and that may cause some to lose a grasp on common sense. A new story connects Magicjack to the loss of landlines in the U.S. If you are responsible for landline retention I would think you have too many other concerns to think that Magicjack is responsible for a decline in landlines. If that were the case I would think Magicjack should be more concerned.

The Magicjack bundles hardware with a network terminating solution in hopes that users will buy upgraded services. Without upgrades Magicjack can only hope most users make few calls which is a pretty good bet. If users are making all household calls in a traditional landline sense, they are probably losing money.

Long before Magicjack appeared TeleVoce offered PC-to-telephone adapters. There has not really been much change in this market opportunity, except for the TV pitch infomercials that today have a greater of finding viewers with a PC connected to broadband at home. It is easy to get excited about such an offer, but the light of day has shown that most users do not replace regular phone use with such devices. By light of day, I mean years of user behavior records of real use of PC-connected phone use.

PC-originated phone calling is not new and incoming calls are not revolutionary either. Magicjack, as much as TeleVoce, serves users who make international calls (long the stronghold of VoIP) and users who have use for an alternative to mobile for any number of reasons. Magicjack probably has recruited a new segment of users who imagine a substitute phone service. Let me just state the obvious simply. A PC with a MagicJack is not going to connect to the multiple phone jacks in a typical home. It is a personal tool, not a household solution. Let landline providers worry about real issues.

A Subdued CES 2009

Tuesday, January 13th, 2009

As I usually do, I walked every inch of the CES floor (well almost) and found it not much different than other CES shows, except it sure was easier walking. Not ever did I take a different aisle to avoid a crowd, nor I was jostled much, and there was little need for zigging and zagging down the aisles. From this attendees view that was not bad, but certainly the reduced traffic is sign of the economic times. Still there is no better place to get a handle on the consumer tech industry.

An advantage that I enjoyed was the ability to engage in useful extended conversations with product managers and engineers. Since my life has shifted to more of a software focus I miss tracking hardware evolution from an insider view. I had two longer conversations with Intel engineers, one on wireless and another about platform issues.

Wireless has been an evolving story for some time and now we are pushing into reality for wirelessly moving video around your house. While it is obvious why we may want this, I have to question how much we should be pushing wireless especially at higher frequencies. I am no Chicken Little about this, but there is no question we don’t know a lot. The newer high speed solution uses two frequencies and needs the high frequency for maximum bandwidth. While there are built-in algorithms for allocating the transmission, I would like some choice of selecting a preferred frequency, but this would be an acknowledgement that it just might be important.

I was far more impressed with flat wiring alternatives for moving data. Two vendors were at CES. I did not get into all the details, but I was very impressed with the concept. If you have not seen this imagine being able to wire (essentially anything) just like using wallboard tape. Spackle over and paint like no one was ever there—I think that is the deal? Here is where it should be trivial to mention the two companies I saw at CES. I have no sample, no business card, brochure or any schwag to make that easy. Even worse, it is not easy to find in the CES Show Directory. After some research I see Southwire as one of the company’s with their product Flatwire. The wire is available in modest spool sizes for do-it-yourself projects.

My other enlightening conversation with an Intel engineer was about platforms. Intel was trying to show how the different platforms are to be used, I think to be especially sure that consumers don’t adopt Atom-based solutions for all computing! The industry has never been completely integrated from hardware (processors, etc.) to software (Microsoft mostly), but this is keeping users from the best exploitation of the technology available. There are several dimensions to getting the most from available technology. The quad processor offers plenty of technical advantages, but how can apps and you take the best advantage? You can’t really, but it can get better. We have been sold multi-threading for some time, but this is a new dimension—IF you could actually effectively use four processors. It is a problem for each app, but of more interest to me is how could the O.S. best serve users? Unfortunately I think there is a lot of theory and capability, but I don’t think it will soon be exploited fully. And, yes, the Atom processor was everywhere, but it is not the only processor being used for various netbook products.

Who Would Call Voxox Another Skype Killer?

Monday, November 17th, 2008

Of course, we like such phrases to capture mind share and claim a market position. I certainly hope that it was not PR activity from Voxox that planted the idea of being a Skype killer. With such praise I fell for downloading yet another voice/comm/VoIP client. I don’t know why. Consider that I did it to save you the trouble.

I did not get far and I am going no further. You may appropriately read between the lines. I have many years experience in the land of product design and technology products. Design is to my way of thinking central to whatever your market objective may be. I had to look at the GUI presented which could be called confusing, but I thought I would attempt the most simple action to call a phone number. It seemed a pretty simple first act. It required no other person to download and decode the interface. Simply make a phone call and proceed from there. I don’t know how many of the multitude of claimed capabilities I might have explored, but the result of attempting to dial a phone number revealed all I needed to know. This is not a beta product. It seems to be more an alpha headed toward its omega.

I entered a phone number to dial and got the following error message. “Please hold all the phone calls before to place a new one.” End of test. Some coder has an idea what event may have triggered such a message. I am certain something is wrong. I really don’t care what it is. During development all kind of error codes may be used to indicate events and trap behavior. If you expect a user to have any role in evolving a product, I would suggest one of two messages. 1. – a cryptic code that would require an inquiry or look up for possible meaning. (Microsoft has mastered this technique) Or 2. – an actual message express in words that would tell a user what has occurred. A cryptic message that masquerades as useful information only shows contempt for users. Please to hold all comments that claim reviewer mistake of code interpret. Advise to uninstall before to use again.

P.S. I might have guessed. After “uninstalling” and restarting Voxox continues to haunt. I will have to take extra steps to have an exorcism for my PC. This is definitely alpha to omega.

Ooma Lands Another Round of Megabucks

Thursday, September 25th, 2008

I saw a post about Ooma bringing in $16 Million MORE. I don’t think I have had much that I have written about Ooma. Remember what your mother told you if you don’t have anything nice to say. Nice isn’t exactly right word, but oh boy. Where can this go?

Crossing the Street to Facebook

Thursday, August 14th, 2008

TeleVoce, developer of Skype value-added solutions, launches its first Facebook application, Poke the Pope. Go figure. The connection is not that complicated, or it doesn’t seem so to me. Facebook has created an open developer’s playground that offers the fastest way to connect to millions of users. That includes you. From my view it would be stupid to not make the connection. Facebook users have been poking each other since it was founded, and now you can Poke the Pope.

I realize the TeleVoce connection is not obvious, certainly not linked directly to Facebook application development. We did consider more direct communication application development for Facebook and other social networks. The facts were that successful Facebook application development is linked to almost nothing. Only a few classic games can make a direct connection. The first task then is to make that connection.

It is a bit of a new world. This release, if you can even call it that, might be called 1.0 or 0.8 beta. No one keeps track in any public way of revisions in social networking applications. But the changes are happening every day. The obvious advantage is no one needs to download or do anything. Regular changes will be driven by user feedback and what we learn. It is a new day for TeleVoce. This is a sea change and why there has been a continual drift in this direction. It is a new day on the Internet and it is time for us to join –and time for you. If you are not on Facebook, it is time to explore. Time to Poke the Pope.

The Long Arm of DRM

Friday, June 13th, 2008

Recently I bought a digital video camera and I have been taking it to public meetings, particularly to capture slides and presenter’s comments on same. Last night I was a bit shocked to be called out publically to not record a presentation. I had no problem complying but, of course, I became more interested in the presentation.

I tried to imagine what hands a recording could fall into and what foul deeds could be done. I was at a public venue open to anyone with $25 (Hispanic-Net June Meeting). No surprise, the presentation was by a lawyer and the subject was DRM (Digital Rights Management) issues. I don’t think I learned any secrets. One thing was very clear. Trying to track various rights claims on a property like a Hollywood film is unbelievably complex in the new world of today. And why is that? –Because it was designed for another era. So we are stuck with a phalanx of attorneys trying to preserve an image of the past that simply does not exist. –A very complicated mess. –A business at war with its customers. How out of touch can you get?

I think it is time for the messy part to end. DRM is a lawyer full-employment initiative. (Not that there no other such initiatives) The fat lady is singing. The lawyers are lined up adding more verses to be sung to extend the singing, but it needs to end. Some among the legal profession should tackle the challenge of revising the practice for what the new world has become. If some insist on old rules, they must be left behind. If some artistic work can only be heard on an original 78 rpm record, just leave it there. Put it in a museum. Lock it up and leave a couple of lawyers to guard it.

P.S. I mean no harm to the lawyer who in conscience had to ask me to hide my camera.

Microsoft Continues to Boost Apple Sales

Wednesday, June 4th, 2008

The Vista clock is ticking, counting the days to have Windows XP mothballed. This has not been a development that I welcome. Most have been concerned about the inefficiencies and various expected challenges associated with a new operating system. My concerns have been with the audio system since TeleVoce is all about exploits of PC audio. We have built our software on utilizing the Windows audio system that has been in place for over 10 years. After early PC proprietary solutions made audio problematic for users, the core standardization was a great concept. Then along came Hollywood and the recording industry. The old school found friends in Washington—a great place for the old school to hangout. Now we are all hamstrung by the outdated concerns of the past. Re-architecting for proprietary interests got us a Vista mucked up. There may have been many hands in this committee design but digital rights issues have left us without fair use of PC media.

For my comedy break today I got the update Microsoft Partner email today.

Windows XP End-of-Sales Date Announced
Sales of Windows XP will end June 30. Prepare now to advise customers and maintain relationships while promoting upgrades to the Windows Vista operating system. Access resources to help you learn, sell, and deploy Windows Vista solutions–and get complete Windows XP end-of-sale details.

So I clicked the link for the details:

Page Not Found
HTTP Error 404 – File or directory not found

There must be some embarrassment that we should not see. Then maybe I can find out at the End-of-Sale announcement link:

We
listened.
Now
you
can
act.
The
Windows
Vista
operating
system—the
most
innovative,
large-scale
technology
release
from
Microsoft
in
a
decade—has
been
improved,
thanks
in
part
to
your
feedback.
Strengthen
your
case
for
Windows
Vista
upgrades.
Show
your
customers
how
improvements
to
the
initial
release
address
reliability,
security,
performance,
administration,
and
support
for
emerging
hardware
and
new
standards.

That must have been formatted in Vista and my XP machine could not render correctly. But now that I read it, it says nothing about Windows XP. Maybe that is the new policy.

After further searching I did find this:

After careful consultation with customers and the partner community, Microsoft will stop selling Windows XP, effective June 30, 2008. Extended support will continue until 2014. This presents a great opportunity for you to consult with your customers and grow your business. With higher levels of reliability, security, performance, administration, and support offered by Windows Vista, you can make a strong business case for Windows Vista upgrades.

What an ugly story. The downgrading game I think gets to the heart of the matter. PC vendors can sell a Windows XP machine only after it was registered as a Vista sale. This is no way to treat customers or manufacturing partners. I don’t enjoy abusing Microsoft. Where would we have been without them, but this bytes.

Video Generation Emerging at Adtech

Monday, April 21st, 2008

I don’t mean generation as in age, but as in creation. Video is playing an increasing role everywhere in the Internet. It seems a bit bifurcated to me in that we have the people’s crappy whatever you get video and we get professional, i.e. expensive, production video.

As important as video is becoming the barriers need to be lowered for creating and deploying video. It looks like this is now emerging and I think we will see video completely normalized as these new concepts spread. There were a few different examples at Adtech. For a flash class of content Sprout has lowered barriers to creation and distribution. Aditall offers a low entry video creation and distribution of video ads. The $500 range for making a video ad is astounding, subject to any constraints. The technology (still seeking the business model) that totally was amazing was shown by Xtranormal. If they could say what the business model would be and it made sense for me, I would have spent a very long time in their booth. I did spend long enough to see this was a game changer. I could not believe their platform name as Text-to-Movie –until I saw it. This thing has more legs than a centipede. I can see why they may not be sure of what the roll-out model will be, but I want to check it out.

While each of these solutions may not solve all or, more importantly, your problem, it is clear that we are closing in on the democratization of video. I am feeling very inadequate just writing about it. That is why Adtech is one of the most important trade shows and now it is no longer a secret.