Archive for November, 2008

Who Would Call Voxox Another Skype Killer?

Monday, November 17th, 2008

Of course, we like such phrases to capture mind share and claim a market position. I certainly hope that it was not PR activity from Voxox that planted the idea of being a Skype killer. With such praise I fell for downloading yet another voice/comm/VoIP client. I don’t know why. Consider that I did it to save you the trouble.

I did not get far and I am going no further. You may appropriately read between the lines. I have many years experience in the land of product design and technology products. Design is to my way of thinking central to whatever your market objective may be. I had to look at the GUI presented which could be called confusing, but I thought I would attempt the most simple action to call a phone number. It seemed a pretty simple first act. It required no other person to download and decode the interface. Simply make a phone call and proceed from there. I don’t know how many of the multitude of claimed capabilities I might have explored, but the result of attempting to dial a phone number revealed all I needed to know. This is not a beta product. It seems to be more an alpha headed toward its omega.

I entered a phone number to dial and got the following error message. “Please hold all the phone calls before to place a new one.” End of test. Some coder has an idea what event may have triggered such a message. I am certain something is wrong. I really don’t care what it is. During development all kind of error codes may be used to indicate events and trap behavior. If you expect a user to have any role in evolving a product, I would suggest one of two messages. 1. – a cryptic code that would require an inquiry or look up for possible meaning. (Microsoft has mastered this technique) Or 2. – an actual message express in words that would tell a user what has occurred. A cryptic message that masquerades as useful information only shows contempt for users. Please to hold all comments that claim reviewer mistake of code interpret. Advise to uninstall before to use again.

P.S. I might have guessed. After “uninstalling” and restarting Voxox continues to haunt. I will have to take extra steps to have an exorcism for my PC. This is definitely alpha to omega.